Top Customer Reported Questions.
The following are the most common support-related questions inquired by our customers. If your question is not below, try checking our full list of FAQ's.
- How can I export a client case?
- How do I backup my database?
- My software will not activate.
- Why do I only see one red line in the chart of my "Range of Historical Outcomes" report?
- Why can't I see the entire window of my software on my computer screen?
Don't get left behind...
Make sure the software you are currently running is the latest version available. To check your version number, click the "Help" menu and select "About..."
Many common support issues can be easily resolved by viewing one of our many multimedia tutorials...
Our tutorials are designed to help you in every area of using the CASE Management System.
Learn More
Our Support Team is here for you! Click above to contact someone now.
Let our Support Representatives assist you remotely ...
In some cases, our support team may need to connect directly to your computer using GoToManage to get your issues resolved as quickly as possible. In order to get the remote support session started, BetaVest will provide you with a support key. To request a support key, please call us at 866-972-5680 (M-F, 9am-5pm ET). Click on the GoToManage logo below to begin your remote support session.
