SUPPORT
BetaVest offers a variety of support for our customers. Choose the option below that best fits your needs.
One of the best advantages of clearPATH Online, our flagship product, is that it is a cloud-based application. This means you never have to install anything on your computer or device to access it. Plus, all updates are automatically applied on our end. However, if you are still running into an issue or would like additional assistance with a client case - let us know!
REQUEST CLEARPATH ONLINE SUPPORT
The latest version of ClearPath Desktop is 3.0.14.8099. You can check and see if you have the latest version of the software by opening it up, clicking the "Help" menu and selecting "About." If you need to update ClearPath Desktop, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to install.
HISTORICAL RETURNS UPDATE
The ClearPath Desktop software works by running a historical period rolling analysis. As each year passes, the previous year becomes part of that historical analysis and its returns must be included in the software. Please make sure you are running the software with the most up-to-date returns. You can check this by clicking the "Help" menu and selecting "About." Next to the version number of the software, it will let you know the latest historical returns that the software is running. It should read 2022.
If your historical returns are still reading as "2021" or earlier, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to update the returns.
UPDATES/PATCHES FOR CLEARPATH DESKTOP
REQUEST CLEARPATH DESKTOP SUPPORT
If you have any other support questions or would like additional assistance with a client case, click the button below to send a message to our support team and they will be in touch with you shortly.
There are 2 tiers to the CMS Professional Edition - version 2 and version 3. The latest version of each is 2.2.9 and 3.0.6, respectively. You can check and see if you have the latest version of the software by opening it up, clicking the "Help" menu and selecting "About CASE Management System." If you need to update CMS Pro, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to install.
HISTORICAL RETURNS UPDATE
The CASE Management System software works by running a historical period rolling analysis. As each year passes, the previous year becomes part of that historical analysis and its returns must be included in the software. The Database Update for the 2022 returns is now available and must be installed in order for your software to work correctly.
To install this update, or an update from another year, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to update the returns.
REQUEST CMS PRO SUPPORT
If you have any other support questions or would like additional assistance with a client case, click the button below to send a message to our support team and they will be in touch with you shortly.
There are 2 tiers to the CMS Summit Edition - version 2 and version 3. The latest version of each is 2.2.9 and 3.0.6, respectively. You can check and see if you have the latest version of the software by opening it up, clicking the "Help" menu and selecting "About CASE Management System." If you need to update CMS Summit, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to install.
HISTORICAL RETURNS UPDATE
The CASE Management System software works by running a historical period rolling analysis. As each year passes, the previous year becomes part of that historical analysis and its returns must be included in the software. The Database Update for the 2022 returns is now available and must be installed in order for your software to work correctly.
To install this update, or an update from another year, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to update the returns.
REQUEST CMS SUMMIT SUPPORT
If you have any other support questions or would like additional assistance with a client case, click the button below to send a message to our support team and they will be in touch with you shortly.
There are 2 tiers to the CEM Presentation Tool - version 2 and version 3. The latest version of each is 2.2.4 and 3.0.2, respectively. You can check and see if you have the latest version of the software by opening it up and clicking the "About" button in the bottom left. If you need to update CEM, you can request a download link by clicking the button below. Once your subscription has been verified, we will be happy to provide you the download link & password, as well as instructions on how to install.
REQUEST CEM PRESENTATION TOOL SUPPORT
If you have any other support questions or would like additional assistance in understanding the presentations, click the button below to send a message to our support team and they will be in touch with you shortly.